Privacy policy
This policy explains how Dickson Dental on Cape ("we", "us") handles personal information collected through this website. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy covers the website only. How we handle your health information as a patient is explained in our practice privacy policy, available from reception.
What we collect through this website
Booking request form: your name, phone number, email address, whether you're a new or existing patient, whether the appointment is for an adult or a child, the reason for your visit, your preferred times, and any message you choose to add.
Contact form: your name, email address, phone number (optional) and your message.
We don't ask for medical history through the website. Please don't include health details in a form — we'll talk about those in person.
Technical information: like most websites, our hosting provider records basic technical information (such as IP address and browser type) for security and to keep the site running. We use it to protect the website and prevent spam, not to identify you.
Analytics: if we turn on website analytics, it will measure how the site is used (for example, which pages are visited) in aggregate. We will update this policy before analytics is enabled.
How we use it
We use the information you send us to:
- respond to your enquiry or booking request
- call or email you to arrange or confirm an appointment
- keep the website secure and prevent misuse
We won't use your details for marketing without your consent, and we never sell personal information.
Who we share it with
Form submissions are delivered to our clinic inbox by an email service provider, and the website is run by a hosting provider. These providers may store data on servers outside Australia. We only use providers that protect information securely, and they may only use it to provide their service to us.
We may also disclose information where the law requires or permits it.
Security
Form submissions are sent over an encrypted connection (HTTPS). We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we keep it only as long as we need it.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you. To make a request or a complaint about how we've handled your information, contact our practice manager:
- Phone: 02 6160 0540
- Email: reception@dicksondental.com.au
- Post: 8 Cape St, Dickson ACT 2602
We'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We may update this policy from time to time. The current version is always on this page. Our website terms of use cover how you may use the website itself.
Last updated: 21 October 2026.